Terms of Use

Use of this site constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the site. Reglaze Glasses Direct reserves the right to change these terms and conditions at any time by posting changes online.



In accessing www.reglaze-glasses-direct.com, you agree that you will access the contents only for your own private use but not for any commercial use. You can print out a single hard copy of any part of the content of www.reglaze-glasses-direct.com for your personal use.

Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of www.reglaze-glasses-direct.com without the prior written permission of the site's editor info@reglaze-glasses-direct.com or in accordance with the Copyright, Designs and Patents Act 1988.

You agree not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose other than for your personal non-commercial use.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.


30 Day Money Back Guarantee

The 30 day guarantee period begins from date of order of goods. The guarantee covers goods that have a manufacturing fault only. If this is the case, please return your glasses to Reglaze Glasses Direct and we will replace the lenses free of charge. If you're not 100% happy with your lenses and want a refund*, please send the lenses back, we will refund on receipt of the goods, please be sure the lenses are still in good order, any damage in the lenses or coating may be reflected in the refund amount. We will where necessary reinstate any previous lenses to the frames previously owned by the buyer.
The cost of carriage and insurance is non-refundable. All refunds are subject to an administration charge.

*We will in all cases consider a full refund but approach each one case by case. Where special lenses have been manufactured and there are issues with the lenses outside of our control and not in any way our fault this will be taken into account, a service charge of 30% be retained. This a professional reglaze service and should not be viewed as a way to try a range of different lens types without obligation. 



In these Terms and Conditions the following words and phrases shall have the following meanings.
“The Buyer” means the person, firm or company who purchases the Goods from the Company.
“The Company” means Reglaze Glasses Direct.
“Contract” means the contract between Reglaze Glasses Direct and the Buyer which shall be deemed to incorporate these Terms;
“Goods” means any goods agreed in the Contract to be supplied by Reglaze Glasses Direct to the Buyer;
“Place of Delivery” means the place to which the Goods are to be delivered.
“Glaze or Reglaze” means to cut and shape a lens to fit the required frame.
In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time. 



You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.
No binding contract will exist between us until we have accepted your order. Except as described below, you may not cancel any order which has been accepted by us.
All goods are sold subject to availability.
These terms supersede all previous verbal or written statements and agreements relating to the goods and/or services. All information contained in our sales literature or correspondence is provided for guidance only and does not form part of this contract, unless we agree otherwise with you in writing.
None of our representatives, agents or sales persons has authority to vary, amend or waive any of these Terms on our behalf and no amendment or addition to any of these Terms shall be deemed to have been accepted unless we agree otherwise with you in writing.
www.reglaze-glasses-direct.com  office is at 20B Pipistrelle Drive, Market Bosworth, Nuneaton. Warwickshire. CV13 0NW Tel 01455 293417.


Description of Goods and Services

A description of the goods is set out in ‘lens options’ and on our website and any other documents referred to in our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there may be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods.
When ordering, you must provide us with details of the relevant prescription that is to be applied to the goods. All prescriptions provided to us must have been given to you by a Registered Medical Practitioner or Registered Ophthalmic Optician following an eye examination by them within the last 2 years. We will require a copy of this written prescription, to be sent with the frames to be glazed.
We will rely upon the prescription provided by you to order the goods, the frames provided by you will contain lenses matching the prescription that you submitted.
If you are unsure of the relevant prescription to be applied to the goods, please consult a Registered Medical Practitioner or Registered Ophthalmic Optician before placing an order.
We will can use a ‘PD’ measurement that has been measured by your Optical Practitioner, this must be supplied when ordering or on receipt of the frames to be glazed. We can also take this measurement from an existing glazed frame owned by the buyer. We can also take measurements from a digital photo sent to us using the Reglaze Glasses Direct App. The buyer must accept any inaccuracies in the measurement of this. We will only make adjustments to the PD when applying it to near or intermediate reading glasses.
We reserve the right to decline a reglaze if it is deemed that the frame, upon inspection, is in a condition that precludes this. If any breakage of frames occurs during glazing, we will contact the buyer, we cannot be held responsible for this. We will send any prescription lenses removed from existing frames back to the buyer, we cannot guarantee the condition of these once removed.
Refurbishment of frames can be carried out to replace screws, nose pads and end tips, we cannot guarantee perfect matching unless replaced in pairs. Cleaning is carried out ultrasonically, we cannot be held responsible for any damage incurred as a result. We cannot repair broken frames and we will not straighten or bend them.

We reserve the right to cancel or change any discount/promotion codes without prior agreement or consent with the buyer.
We reserve the right to refuse permission of the use of discount/promotion codes if it is deemed that they have been used inappropriately.
Discount/promotion codes can only be used against the value of lenses purchased directly via the website and will not necessarily include phone orders or specially made lenses.
Discount/promotion codes cannot be used in conjunction with any other offers.
You must be over the age of 17 to order from Reglaze Glasses Direct, and you must not be registered blind, or partially sighted, or ordering on behalf of someone under 17 years of age.



Unless otherwise agreed in writing - delivery of the goods will take place at the delivery address provided on the order form or the delivery address provided on the online order form. Any dates specified by Reglaze Glasses Direct for delivery of the Goods are intended to be an estimate only. Every attempt will be made to deliver the goods within a reasonable time; however delivery may take up to 28 days depending on circumstances. Reglaze Glasses Direct cannot be held responsible for delays in the delivery caused by the manufacturer or any other third party. If delivery is not within the agreed time Reglaze Glasses Direct will arrange another time for delivery.
If for any reason (not due to our fault) you do not accept delivery of any of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).
Subject to the other provisions of these Terms, Reglaze Glasses Direct shall not be liable for any loss or damage to any goods incurred during the specified delivery service, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 120 days.
Standard  delivery is free, Recorded and special Delivery are optional.


Inspection of Goods

Risk in the Goods shall pass to the Buyer on delivery. Upon delivery of the goods you should carefully inspect them. If any of the goods are damaged or lost, please contact us to inform us of the problem and do not use the goods. Each of the goods will contain written confirmation of the prescription of the goods. If the prescription stated does not match the prescription ordered, please contact us to inform us of the problem and do not use the goods.
If Reglaze Glasses Direct recommends that you purchase optional products during your order process and you do not accept these recommendations, Reglaze Glasses Direct will not take responsibility for goods not thought of as being aesthetically pleasing or breakages due to non recommended lenses.



The price for the goods will be the price stated in our website. The price for the goods includes any value added tax payable. (VAT No. GB 269723072)
All our goods are dispatched using Royal Mail or another reputable delivery service. Proof of postage can be obtained for any order if required at an extra cost. If goods are not received within 28 days of the order being accepted, please contact us immediately.



Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order. Payments to us must be made in pounds sterling.


Contract Cancellation Rights

If this contract has been made between us by telephone or correspondence (including e-mail) without any face to face contact having occurred between us, then you will have a 7 day period from the date when the order is placed in which to cancel this contract. This right does not apply at any time after we have started to customize any materials (including manufacturing any goods) in accordance with your requirements or after we have started to perform any of the services (including installation).


Responsibility for ownership of Goods

You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is caused by our negligence.


Resale of Goods

Goods are sold on the condition that they are not resold to the public.


Recording of  Telephone Calls

Reglaze Glasses Direct may record any telephone calls that you make to our customer service department mainly for training purposes.


Disclaimer of Warranty

The content (as defined below) contained in this site is provided by Reglaze Glasses Direct as a service to its customers. This site does not contain information about eye diseases, nor does this site contain medical information that may be relevant to your eye care needs. The information provided in this site is only general health information, and is intended only to facilitate communication between you and your Optician or Doctor.  This site does not provide medical diagnosis for any individual and must not be used as a substitute for professional medical advice, diagnosis, treatment or care. Any medical questions you may have about your specific medical condition, treatment, care, or diagnosis must be presented to your Registered Ophthalmic Optician. You should never disregard medical advice or delay seeking professional advice because of any information contained in or related to this site. Reglaze Glasses Direct does not endorse, operate, control, or assume responsibility for any product, brand, method, treatment, information or service on this site. The information, services, and products contained in this site are provided "as is" without warranty of any kind, express or implied.


Limitation of our liability to you

These Terms set out the rights and obligations that apply where we supply goods to you. Please read them carefully before you place your order as you will be bound by these Terms if we accept your order. If you have any queries regarding these Terms (or the order form) please raise them with us as soon as possible and in any event before you place your order.


Important – Please Read this section:

Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude.
Our maximum liability (and that of our employees, agents and subcontractors) to you in connection with any physical damage caused to your property through the negligence of us (or our employees, agents and subcontractors) will not in any circumstances exceed £10,000.
In all other cases, our total liability (including our employees, agents and subcontractors) whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates.
In no circumstances will we (or our employees, agents or subcontractors) be liable to you for any business interruption, loss of use, loss of data, loss of profits, contracts, goodwill or anticipated saving


Our Responsibilities

We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances beyond our reasonable control. In particular we will not be responsible for delays caused by our suppliers.


Contract Personal to you

This contract is personal to you. Nobody other than you will be able to benefit from this contract. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission.


Our Right to transfer the contract

Reglaze Glasses Direct may assign or subcontract the contract or any part of the contract to any person, firm or company.


Your personal data

We will ensure that our employees, agents and sub-contractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfill our obligations under this contract.


Use of cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
When you visit our website we send you a cookie. Cookies may be used in the following ways:

To help us recognize you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).



Any communication between us regarding this contract that is required to be in writing must be sent by first class post or facsimile. Any written communication will be treated as having been served on the person receiving it 3 working days after posting (if sent by first class post), at the time of transmission (if sent by facsimile and a satisfactory transmission report is obtained).